Return and Refund Policy
Return Eligibility, Conditions, and Process
Items can be returned within 14 days from the delivery date. A flat return shipping label fee of $99 USD will be deducted from your final refund or store credit. This fee is completely waived if the item you received is damaged, defective, or incorrect. There are no additional restocking fees.
Returned items must be unused, unworn, unwashed, in their original packaging, and include all original tags. To be eligible for a return, items must be:
- Unworn, unused, and undamaged.
- Returned with all original tags and labels attached, including any security tags.
- Returned in their original packaging and accessories, including dust bags, boxes, and other materials provided with the item.
Footwear Policy
- When trying on shoes, please take care not to mark or damage the soles or the inside of the footwear.
- Shoes must be returned without signs of wear, including marks, scratches, or wear on the soles or inside of the shoes.
- The original branded shoe box and dust bag must be returned in the same condition in which they were received.
- Please place the original shoe box inside a protective outer shipping box when returning your item. Do not attach shipping labels or tape directly to the branded box.
Non-Returnable Items
Due to hygiene and safety requirements, the following items are final sale and cannot be returned:
- Underwear and Hosiery
- Swimwear
- Jewelry and Watches
- Eyewear
- Fragrances and cosmetic/scent-based products
Return Process
Return requests submitted after the 14-day return period cannot be accepted. All returns must be submitted and approved in advance.
- Step 1 – Request a Return: Email info@labellure.com with your order number and the reason for your return.
- Step 2 – Receive Instructions: Once approved, our team will provide a pre-paid return shipping label and packaging guidelines.
- Step 3 – Prepare the Item: Pack the item securely ensuring all original tags, boxes, and security seals are intact.
- Step 4 – Ship the Item: Send the return using the provided return label.
Unaccepted, Refused, or Failed Deliveries
If a delivery attempt fails, or a parcel is refused or unclaimed and returned to our fulfillment centers by the carrier, it will be treated as a standard return. A $99 USD return shipping and handling fee will be deducted, and the remaining balance will be issued to the customer as store credit. Items returned outside of our standard process without prior authorization will not be processed.
Refunds
Once returned items are received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds are issued to your original payment method within 7 days of approval.
Exchanges
Labellure does not offer direct exchanges. If you need a different size, color, or product, please select store credit as your refund method during your return. Once your return is processed, you can use your store credit to place a new order on our website.
Order Cancellations
To request a cancellation, please contact us immediately at info@labellure.com.
- Within 2 hours of ordering: We can cancel your order before it enters processing and issue a full 100% refund.
- After 2 hours: Your order has entered our automated logistics flow and cannot be canceled. You will need to follow our standard return process after delivery.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at info@labellure.com with your order number, a description of the issue, and photos of the item and packaging.
If confirmed to be a fulfillment error, we will issue a full 100% refund to your original payment method, and the $99 return shipping fee will be completely waived.